Delivery Shipping Returns

All our products are shipped with dhl express worldwide. (note : dhl does not deliver to po boxes)

 Some countries might be subject to pay taxes upon delivery (france, nigeria, russia, south africa, united kingdom, canada).

 For all orders, a tracking number will be provided.

 The processing time for orders is 2-3 business days. After that, delivery can be expected within 10-15 working days following an email confirmation for your order.

 VAUGUINE will notify you by way of email when your goods are to be dispatched to you. The tracking provided by dhl will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the goods purchased by you.

 If  VAUGUINE receives no communication from you, within 14 days of delivery, regarding any problems with the goods, you are deemed to have received the goods in full working order and with no problems.

 If goods haven’t been received within 14 working days after the delivery notification, please notify us as soon as possible.

Custom fees and taxes

Additional taxes or custom fees may be applied at the port of entry of the recipient country. Please note that we do not cover duty and taxes applicable in the recipient country. Those will be paid by the receiver. Custom fees or taxes vary between individual countries.

 If you are unsure about customs in your country, please visit your country customs website or contact your customs office.

 We take every effort to ensure a quick and smooth delivery, however we do not take responsibility for any delays and extra fees that may be applied via customs and duty offices in the receiving country.

 It is the customer’s responsibility to cover any additional import duties, customs and taxes.

Additional payment can be necessary for your parcel to be delivered.

See more on our shipping and returns policy (link in the bottom page)